Shipping policy
Shipping Policy – Max Store
At Max Store, we strive to provide fast, reliable, and hassle-free delivery to our customers across India. Please review our shipping policy below to understand how your orders are processed and delivered.
Order Processing
All orders placed on Max Store are processed within 24–48 hours after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once processed, orders are dispatched immediately through our trusted courier partners.
Shipping Coverage
Max Store delivers all across India.
We ship to most serviceable pin codes through reliable national courier partners.
If your location is not serviceable, our team will contact you and issue a full refund.
Delivery Timeline
Standard Delivery Time: 3 to 5 business days across India.
Delivery timelines may vary slightly depending on location, weather conditions, courier operations, or unforeseen circumstances.
Please note: Delivery timelines are estimated and not guaranteed.
Shipping Charges
Shipping charges (if applicable) are clearly displayed at checkout before placing the order.
Free shipping may be offered on selected products or promotional campaigns.
Any additional charges such as Cash on Delivery (COD) fees will be informed at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via SMS and/or email.
You can track your order using the tracking link shared with you.
Tracking information may take up to 24 hours to update after dispatch.
Cash on Delivery (COD)
COD is available on selected pin codes.
Max Store reserves the right to enable or disable COD based on order value, delivery location, or past order history.
Any COD charges will be shown during checkout.
Delivery Attempts
Our courier partners will attempt delivery 2–3 times.
If the delivery fails due to incorrect address, unavailability, or refusal to accept the order, the package may be returned to us.
Re-shipping charges may apply in such cases.
Incorrect Address Details
Customers are responsible for providing accurate and complete delivery details.
Max Store is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Orders returned due to address issues may require additional shipping charges for re-dispatch.
Damaged or Missing Items
If you receive a damaged or tampered package, please do not accept the delivery and inform us immediately.
If damage is noticed after delivery, contact us within 24 hours with proper photos or videos.
Missing item complaints must be reported within 48 hours of delivery.
Unforeseen Delays
Max Store shall not be held responsible for delays caused by:
Natural disasters
Courier partner delays
Government regulations
Strikes or force majeure events
We will, however, support you in resolving any delivery-related concerns.
Contact Us
For any shipping-related assistance, please contact us:
Email: support@maxstore.com (replace with your official email)
Phone/WhatsApp: +91- 8287699175 (replace with your contact number)
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST